hustler.co.za

PAIA Manual

Section 51 Manual in terms of the Promotion of Access to Information Act 2 of 2000 ("PAIA")

1. Details of the Private Body

  • Name: Tapnet Solutions (Pty) Ltd (operating hustler.co.za and other digital services)
  • Head of body / Information Officer: Wynand de Beer
  • Phone: 079 174 8357
  • Email: wynand@tapnet.co.za
  • Address: 594 Bombani Street, Elarduspark, Gauteng, 0181, South Africa
  • Website: https://hustler.co.za

2. Guide Published by the Information Regulator

The Information Regulator has published a guide in terms of Section 10 of PAIA, which contains information on how to exercise rights under PAIA and POPIA. The guide is available from the Information Regulator:

  • Website: https://inforegulator.org.za
  • Email: enquiries@inforegulator.org.za

3. Records Available Without a Request

The following information is publicly available on our website:

  • This PAIA Manual
  • Privacy Policy (https://hustler.co.za/privacy)
  • Terms of Service (https://hustler.co.za/terms)
  • Pricing information (https://hustler.co.za/pricing)

4. Records Held by the Private Body

Subject to the grounds of refusal set out in PAIA, the following categories of records are held:

  • User records: Account details, profile information, service listings
  • Financial records: Quotes, invoices, subscription records
  • Analytics records: Anonymised website usage data
  • Consent records: Records of consent given or withdrawn
  • Operational records: Company registration, tax records, contracts with service providers

5. How to Request Access to Records

To request access to a record held by hustler.co.za, please submit a request to our Information Officer:

  • Email: wynand@tapnet.co.za
  • Subject line: "PAIA Request"

Your request must include:

  • Your full name and contact details
  • Sufficient detail to identify the record(s) requested
  • The form of access required (e.g., copy, inspection)
  • Your preferred language for communication

We will respond within 30 days of receipt of a valid request. Access may be refused on any grounds set out in PAIA (e.g., if disclosure would constitute an unreasonable disclosure of another person's personal information).

6. Processing of Personal Information (POPIA)

For full details on how we process personal information, including the purposes of processing, categories of data subjects, and your rights under POPIA, please refer to our Privacy Policy.

7. Availability of This Manual

This manual is available on our website at https://hustler.co.za/paia, free of charge. A copy can also be obtained by emailing wynand@tapnet.co.za.